Description

Overview

The Membership Representative promptly and courteously answers incoming calls, emails, Intercom inquiries, and efficiently fulfills membership transactions on behalf of PGA of America Members, Associates, and Affiliates. The Membership Representative ensures the accurate processing of all membership-related transactions and projects while offering support to PGA team members in the field.

Experience Required

High School Diploma or equivalent.

Two years related experience and/or training in administrative function and/or office management.

Prior data entry and customer service experience required.

Essential Responsibilities

Member Success Communications

Answer approximately 30 calls per day to support Members, Associates, Affiliates and Prospectives with inquiries, questions, or transactional needs.

Respond to online inquiries via Intercom daily in a timely and professional manner.

Offer basic technology support for Member-facing PGA systems.

Make outbound calls as needed or requested by department leadership.

Membership Processes

Manage Member, Associate, and facility profiles and data within membership systems.

Review, process, and support membership and application workflows, including new applications, background checks, reinstatements, suspensions, terminations, resignations, and re-elections.

Coordinate registrations and audit results for PGA/PGM events, including seminars and Playing Ability Tests (PATs), and oversee related exception processing.

Review and process Professional Development Requirement (PDR) submissions, change forms, and Recognized Facility Forms.

Generate and fulfill membership dues invoices and identification card requests.

Complete and process forms for deceased members and associates in collaboration with insurance providers.