Description

This position is responsible for collaborating with a diverse range of constituents: donors, professional advisors (attorneys, accountants, financial advisors, trust officers) as well as local community foundations and nonprofits across the state to establish and/or grow charitable funds through both direct and planned gifts.

Essential Duties, Responsibilities and Expectations:

Donor Services (75%)

• Serves as a primary point of contact for donor inquiries, ensuring timely, accurate, and thoughtful responses. 
• Assists the Philanthropy Operations Manager with planned giving contracts and processing. 
• Processes gifts accurately and efficiently, including checks, online donations, and other contributions. Assists with gift documentation, tax receipts, acknowledgment records, and planned gift processing.
• Maintains organized and accurate records of donor interactions and giving history.
• Identifies and resolves issues related to donations, donor records, or communications. 
• Ensures a high-quality, seamless donor experience at every interaction. 
• Provides assistance and administrative support to those using MCF’s Donor Portal.

Constituent Record Management (CRM) & Database Support (25%)

• Assists in maintaining and supporting the organization’s CRM system.
• Enters and updates donor data to ensure accuracy and consistency.
• Partners with finance and philanthropy staff to reconcile gifts and reporting.

Requirements

Experience and Education

• Experience working with a Constituent Record Management System.
• Strong attention to detail and commitment to accuracy.
• Clear written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines consistently.
• Comfort working with both data systems and interpersonal relationships.
• Collaborative, service-oriented approach.
• B.A./B.S. degree or three to four years’ experience working in a related field, preferably in nonprofit organizations. 

Competencies:

• Strong donor service and relationship management skills.
• High attention to detail and accuracy in data entry and record keeping.
• Ability to communicate clearly and warmly with a variety of audiences.
• Strong organizational skills and ability to manage competing priorities.
• Comfort working across both relational and systems/data-focused work.
• Collaborative mindset and commitment to team success.
• Proficiency with Microsoft Office programs (Word, Excel, PowerPoint).
• Ability to maintain strict confidentiality.

How to Apply:
To apply for this position, submit a cover letter, current resume, and three (3) professional references to daphne@mtcf.org. Applications can only be submitted by email. Review of candidates will begin June 22, 2026