Description

Are you a people-focused leader who thrives in a mission-driven environment? Do you enjoy balancing operations, team leadership, and meaningful guest interactions? Are you passionate about creating a welcoming, supportive experience for families during challenging times?

Ronald McDonald House Charities of Eastern Montana (RMHC-EM) is seeking a Director of House Operations to oversee daily house operations and lead the family services team. This role plays a critical part in ensuring families receive compassionate, high-quality support while maintaining a safe, efficient, and well-run facility.

The Director of House Operations is instrumental in delivering on RMHC’s mission by creating a warm, organized, and responsive environment for guest families and community partners.

In this role, you would be responsible for:

House Operations & Guest Services

• Overseeing daily operations of the Ronald McDonald House to ensure a welcoming, safe, and well-maintained environment 
• Supervising and supporting family services staff to deliver exceptional guest experiences 
• Assisting with guest services as needed, including referrals, check-ins/outs, and guest support 
• Serving as the point of contact for escalated guest concerns and ensuring adherence to house guidelines 
• Maintaining strong communication with guest families and hospital partners 

Facilities & Vendor Coordination

• Managing maintenance and repair of the house and grounds, including coordination with outside vendors 
• Monitoring facility conditions and ensuring a clean, organized, and professional environment 
• Performing light hands-on tasks as needed to maintain house standards

Team Leadership & Administration

• Supervising staff schedules, coverage, and performance, including annual evaluations 
• Providing training, guidance, and ongoing communication to ensure consistent operations 
• Monitoring and auditing guest records and database accuracy 
• Managing the house operations budget and tracking expenses

Program Support & Compliance

• Supporting Medicaid transportation program processes, including reimbursement tracking 
• Ensuring accurate documentation of guest stays and donations 
• Coordinating in-kind donations and ensuring proper tracking and processing

Volunteer Coordination

• Supporting volunteer onboarding, training, and engagement 
• Identifying gaps in volunteer coverage and improving the volunteer experience 

You’re a great fit for this role if you have:

• A strong passion for the mission of Ronald McDonald House Charities 
• 3–5 years of experience leading staff in a customer-facing or service-oriented environment 
• Demonstrated ability to create a high-touch, supportive experience for diverse populations 
• Strong interpersonal, communication, and conflict-resolution skills 
• The ability to manage multiple priorities with organization and attention to detail 
• Comfort working independently while also collaborating with a small, mission-driven team 
• Proficiency in Microsoft Office and/or Google Workspace 
• A professional, compassionate, and adaptable approach to leadership 

A combination of education and experience that provides the necessary skills and abilities will be considered.

Additional Information:

• This position reports to the Executive Director 
• Full-time, exempt position 
• Work is based onsite in Billings, Montana 
• Schedule may include occasional evenings, weekends, or off-shift coverage as needed 
• Role includes a mix of administrative, supervisory, and light physical duties (e.g., lifting up to 15 lbs) 

Compensation & Benefits:

• Salary is commensurate with experience and aligned with nonprofit market benchmarks 
• Benefits package details available upon request

How to Apply:

• Please apply online at: https://www.surveymonkey.com/r/RMHCDirectorHouseOps
• Application will remain open until the position is filled.

Ronald McDonald House Charities of Eastern Montana is an equal opportunity employer.

Requirements

• A strong passion for the mission of Ronald McDonald House Charities 
• 3–5 years of experience leading staff in a customer-facing or service-oriented environment 
• Demonstrated ability to create a high-touch, supportive experience for diverse populations 
• Strong interpersonal, communication, and conflict-resolution skills 
• The ability to manage multiple priorities with organization and attention to detail 
• Comfort working independently while also collaborating with a small, mission-driven team 
• Proficiency in Microsoft Office and/or Google Workspace 
• A professional, compassionate, and adaptable approach to leadership

A combination of education and experience that provides the necessary skills and abilities will be considered.