Description

The National Urban League seeks a Manager, Learning Operations.  The Manager is responsible for the daytoday operation of the Center for Leadership’s learning activities and infrastructure. This role ensures that learning programs, digital platforms, and content flow smoothly from planning to execution. The Manager owns the daily mechanics of delivery, managing the learning management system (LMS), coordinating, and developing content, supporting delivery across formats, and keeping learning activity moving in a dynamic, resourceconstrained nonprofit environment.

Essential Functions:

DaytoDay Learning Operations

•  Manage the daily operations of the Center’s learning activities, ensuring consistency, reliability, and followthrough.
•  Coordinate the flow (“traffic”) of learning activity, including content inputs, delivery timelines, and platform readiness.
•  Track what is ready, in progress, delayed, or needs followup to keep work moving.
•  Support delivery across webinars, digital modules, summits, and other learning formats.

Learning Management System (LMS) Administration

•   Serve as the primary administrator for the Center’s LMS
•   Upload, organize, and maintain courses, materials, and resource libraries.
•   Manage learner enrollment, access, and navigation.
•   Troubleshoot basic platform and user issues and coordinate technical support as needed.
•   Ensure the LMS is clean, organized, userfriendly, and reflects approved learning pathways.

Learning Pathway Implementation (Support Role)

•    Implement learning pathways and delivery plans as defined by leadership.
•    Ensure content is sequenced correctly within the LMS and across delivery formats.
•    Monitor learner progress and surface operational issues or opportunities for improvement.
•    Support continuous improvement through feedback and daytoday learning insights. 

Coordination and Support

•     Serve as a primary operational point of contact for learning delivery.
•     Coordinate with facilitators, partners, internal staff, and the project management consultant during the pilot year.
•     Respond to learner questions related to access, participation, and content use.
•     Maintain basic documentation for learning processes, platform use, and content standards. 

Requirements

Education:

•      A bachelor’s degree is required, along with an acceptable combination of experience and training.

Experience:

•    4–6 years of experience in learning operations, training coordination, or program support.
•   Learning management systems or digital learning environments (experience uploading, managing, and maintaining courses in an LMS/LXP or similar     system) 
•  Adult learning, leadership development, or professional training contexts.
•  Experience coordinating multiple activities or workstreams in a nonprofit or missiondriven setting.
•  Demonstrated ability to manage details, timelines, and competing priorities.

Knowledge & Skills:

•   Strong operational and organizational skills.
•   Working knowledge of learning and development principles.
•   Comfort using LMS platforms and digital tools.
•   Ability to develop clear, practical learning materials.
•   Strong written communication skills.
•   Adaptable, collaborative, and comfortable wearing multiple hats.
•   Ability to take direction, exercise judgment, and keep work moving.
•   Experience in nonprofit, education, or social impact organizations.
•   Familiarity with blended or asynchronous learning models.
•   Ability to build curriculum and learning content. 
•   Hands-on experience with e-learning authoring tools (e.g., Articulate Rise or similar) 
•   Project coordination experience with multiple stakeholders and timelines. 
•   Experience supporting consultants or temporary project teams.
•   Hybrid position.

Physical Requirements:

•   Prolonged periods of sitting at a desk and working on a computer.
•   Must be able to lift up to 15 pounds at times.

To Apply: Click the link to submit your resume & cover letter: https://bit.ly/WMYCLManagerLearning

Deadline to Apply: May 17, 2026

 WE ARE AN EQUAL OPPORTUNITY EMPLOYER: The National Urban League is an Equal Opportunity Employer and is committed to complying with all federal, state, and local equal employment opportunity (“EEO”) laws. The National Urban League strictly prohibits discrimination against any employee or applicant for employment because of the individual's race, color, sex (including pregnancy), religion or creed, national origin, alienage, citizenship, age, sexual orientation, disability, gender identity or expression, sexual and reproductive health decisions or decision making (of employees or their dependents), familial status, marital status, partnership status, genetic predisposition or carrier status, military status, domestic violence victim status, arrest or pre- employment criminal conviction record, or any other characteristic protected by law. This policy applies to all National Urban League activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, discipline, and discharge. This policy also bans discriminatory harassment. Employment at the National Urban League is at-will.