Description

The Mortgage & Homeowner Services Coordinator provides post-purchase mortgage support to Lexington Habitat homeowners and manages application intake and eligibility review for the Homeownership and Home Repair Programs.

HOW TO APPLY: Please submit, an application, resume and cover letter (including salary expectations) through the Lex Habitat employment page - https://www.lexhabitat.org/employment . The deadline to apply is April 3, 2026. 

REPORTS TO: Family Services Director
TIME REQUIREMENTS: Full-time, some evenings and weekends
WORK LOCATION: Administrative Office (Loudon Ave) 
PERMITS & LICENSES: Valid driver’s license, Qualified Loan Originator Certification (within first 3 months)
SALARY: $55,000 - $58,000 annually (exempt) 
BENEFITS: Insurance (health, dental, vision), Paid Time Off, Holidays, 401K, Life & Disability Insurance

KEY RESPONSIBILITIES

Mortgage Portfolio Management

• Monitor for timely payment of all mortgages and home repair loans according to set policies.
• Review and analyze reports from mortgage partners (i.e Kentucky Housing Corporation).
• Prepare loan balance statements.
• Communicate with mortgage servicer to ensure appropriate application of mortgage payments.
• Assist homeowners with setting up available payment method options.
• Notify homeowners of delinquency status according to federal and state guidelines.
• Calculate past due amounts and/or arrearages.
• Maintain accurate homeowner records and documentation, including recording information in the affiliate’s database system (Salesforce – Home Keeper).
• Communicate with mortgage servicer, legal counsel and County Clerk regarding the establishment of new mortgages, enforcement of current mortgages, and follow up on foreclosures, bankruptcies, releases, outstanding legal issues, documentation requests, etc.

Financial Case Management

• Counsel homeowners on issues related to homeownership (insurance, property taxes, etc.).
• Conduct delinquency counseling and collaborate with homeowners for payment plan development, sometimes with HUD approved counselors.
• Provide resource referrals to homeowners and home repair clients as necessary.
• Communicate with homeowners about responsibilities upon end of their loan.
• Conduct homeowner exit interviews at time of mortgage pay-off. 

Program Application & Selection

• Serve as the first point of contact for the Homeownership and Home Repair Programs.
• Respond to general inquiries via phone, email, and office visit.
• Manage Homeownership Program application intake and selection process through the evaluation of applicants’ ability to pay an affordable mortgage, willingness to partner with LHFH, and need for affordable housing.
  • Facilitate application appointments
  • Evaluate income, credit history, debt-to-income ratio, and other application data to determine eligibility for Homeownership programs.
  • Manage and organize the collection of application supporting documents (income and tax information, bank statements, other documents as required).
  • Coordinate applicant home visits with Family Selection Committee of staff.
• Coordinate Home Repair Program application intake and eligibility.
  • Facilitate application appointments.
  • Evaluate income, credit history, debt-to-income ratio, and other application data to determine eligibility for Home Repair program.
• Ensure program eligibility determinations are applied consistently and in compliance with fair housing and lending regulations and internal policies.
• Communicate with program applicants regarding their application status clearly and according to all local, state, and federal lending regulations.
• Participate in community outreach events (program open houses, tabling opportunities, etc.).   

Additional Duties: 
Additionally, the Mortgage & Homeowner Services Coordinator will: 

• Ensure compliance with all federal and state lending laws.
• Collect and report homeowner data as related to grant requirements.
• Implement best practices and regulations through attending professional development classes, conferences, and workshops.
• Provide assistance with department events and functions (home dedications, homeownership classes, closings, etc.)
• Perform other duties as assigned.  

Requirements

REQUIREMENTS:

• Commitment to Habitat’s vision and mission.  
• Ability to relate to people with diverse backgrounds and work effectively with program and community partners.
• Bachelor’s Degree.
• At least two years of experience in financial counseling or housing related case management.
• Experience with mortgage servicing or affordable housing programs.
• Excellent organizational and communication skills.
• Aptitude for analysis of financial data and problem-solving.
• Experience at work requiring a high level of accuracy and attention to detail.  
• Ability to review and interpret financial documents (mortgages, loan forgiveness agreements, penalties, etc.).  
• Experience in data management (Excel, Salesforce, CRM or case management software).
• Comfortable with public speaking and large group facilitation.
• Ability to self-manage and independently interpret and implement policies and regulations.
• Ability to obtain a Qualified Loan Originator certification within 3 months of employment. 

Pre-employment Screenings: Prior to being hired, applicants are required to pass a criminal background and sex offender registry check, submit to a credit history report, and complete a pre-employment physical which includes a drug screening.

In accordance with the American Disabilities Act: This position requires the physical ability to: operate computer and office equipment; remain stationary for prolonged periods of time; move about inside an office to access files, office equipment, etc.; communicate and exchange accurate information with others; occasionally move items (equipment, supplies, files, etc.) weighing up to 25 pounds within the office. The normal workplace will be in the office which is smoke-free and temperature controlled. Some work may be in non-temperature controlled conditions, possibly outdoors.

Equal Opportunity Employer:  The Lexington Habitat for Humanity Equal Opportunity Employment Policy prohibits discrimination because of race, religion, sex, age, ethnic background, color, national or local origin, creed, ancestry, status with regard to public assistance, marital or family status, disability, military service, sexual orientation, gender identity, genetic information, hair, or other characteristics protected by law. 

Lexington Habitat for Humanity builds strength, stability and self-reliance through shelter.