NonprofitJobsource.com

GiveSmart Customer Advisor

Community Brands
United States, United States
17 days ago

Description

Community Brands is a software company that helps organizations achieve social good. Through our technology, we assist more than 100,000 associations, nonprofits, K-12 schools, faith-based organizations, and partners grow stronger and achieve their missions. Like our clients, our nearly 2,200+ employees strive to improve the world in which they live, and we believe that technology plays an important role in that. We are techies and volunteers who dream big and are motivated by more than just a cool job (though that's a great perk). The Community Brands culture is one where employees can pursue this passion as part of their profession, and we're looking for great employees to join us!

We are looking for a Customer Advisor to join GiveSmart, a Community Brands company. This customer-facing role provides direct service to customers in the implementation of the GiveSmart product platform into their fundraising strategy and campaigns, leads GiveSmart platform training sessions, understands customers' needs and requirements, executes agreed-upon plans, and provides recommendations and best-practices. This is a remote work opportunity, or could be based in our office in Westmont, IL.

DUTIES & RESPONSIBILITIES:

  • Contribute to a positive team culture centered on serving c ustomers
  • Deliver excellent customer service and leave a positive impression with every interaction
  • Execute assigned Professional Services projects, including leading personalized product training and providing management of fundraising campaigns , and achieve established quality targets


  • Accurately report time spent on client engagements, and achieve established utilization and efficiency targets
  • Complete continuous learning and maintain an expert-level knowledge of the GiveSmart product and fundraising best-practices
  • Collaborate with team members to meet company objectives


KNOWLEDGE, SKILLS AND ABILITIES:

Experience:

  • R equires 1-3 years of experience in related area , especially customer service, technology implementation, nonprofit fundraising, or event management
  • Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook


  • Proficient in Sales f orce
  • Able to learn other software tools, including subject matter expertise in the GiveSmart platform


  • Demonstrated teamwork skills. Ability to influence peer s and leaders in a positive way


  • Excellent cu stomer service skills
  • Excellent judgement in decision-making, especially when balancing the needs of team members , clients , and other stakeholders
  • Excellent verbal and written communication, organization , and follow up skills
  • Proven ability to handle multiple tasks and meet deadlines with minimal supervision


Good People, Doing Good Things

Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And, we look forward to you being part of our story!
  • Flexible Planned Paid Time Off
  • Generous Sick Leave
  • Casual Environment
  • Purpose Driven Culture
  • Work-life balance
  • Passionate about Community Involvement
  • Company Paid Parental Leave
  • Company Paid Short Term Disability


Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities

#LI-Remote

Job Information

  • Job ID: 57795430
  • Location:
    United States, United States
  • Position Title: GiveSmart Customer Advisor
  • Company Name: Community Brands
  • Job Function: Other
Jobs You May Like