Description

Executive Operations Manager
Syracuse, NY
Job Type: Full-time

Description

“Francis House provides a home and extended family to persons with terminal illnesses so they can die with dignity surrounded by the unconditional love of God.” We will use our lived experience as a resource for others. Our CORE Values are Compassion, Acceptance, Respect, and Dignity.

Position Overview

The Executive Operations Manager is an operational role supporting the CEO across multiple affiliated organizations. This position serves as the central coordination hub for executive priorities, governance processes, enterprise projects, and organizational systems.

This is a high-trust, high-capacity operational position that blends executive support, project management, governance assistance, policy development, and cross-organizational coordination. The role exists to create structure, momentum, clarity, and execution across a complex multi-entity environment.

The Executive Operations Manager acts as an extension of the executive leadership, translating vision into systems, priorities into action, and complexity into organized, executable work.

Core Responsibilities

Executive & Strategic Operations

• Manage and coordinate the CEO’s operational priorities across PFM, Francis House, and Greccio Foundations 
• Translate strategic goals into structured project plans and execution frameworks
• Track initiatives, deadlines, deliverables, and milestones across multiple entities
• Serve as a central point of integration between leadership, boards, consultants, and partners
• Anticipate needs, remove friction, and proactively solve operational problems

Project Management & Execution

• Lead and manage cross-organizational projects from concept through completion
• Develop project timelines, workflows, task systems, and accountability structures
• Coordinate internal and external stakeholders
• Maintain dashboards, tracking tools, and reporting systems
• Ensure follow-through, documentation, and completion

Governance & Policy Support

• Support governance processes including:
  • Board operations
  • Committee coordination
  • Policy development
  • Governance documentation
  • Organizational records
• Assist in drafting, organizing, and managing:
  • Policies
  • Procedures
  • Governance frameworks
  • Charters
  • Internal operating documents
• Maintain structured governance systems and archives

Executive Office Management

• Manage CEO workflows, priorities, scheduling, and information flow
• Coordinate meetings, preparation materials, agendas, and follow-up
• Organize briefing materials, decision memos, and project documentation
• Serve as a trusted operational partner in daily executive functioning

Enterprise Coordination

• Operate across organizational boundaries with professionalism and discretion
• Support cross-ministry collaboration and alignment
• Ensure consistent systems, processes, and documentation
• Serve as connective tissue between entities and initiatives

Requirements

Qualifications & Experience

Required

• 3+ years of experience in one or more of the following:
  • Project management
  • Executive operations
  • Governance support
  • Organizational management
  • Complex administrative leadership
• Demonstrated experience managing multiple priorities and projects simultaneously
• Strong organizational systems thinking
• Excellent written communication skills
• High discretion, professionalism, and judgment
• Ability to work independently and proactively
• Experience working in complex organizations or multi-entity environments
• Graduate degree in Public Administration (MPA) or business administration (MBA) may be considered in lieu of experience 

Preferred

• Experience in nonprofit, healthcare, education, foundation, or mission-driven organizations
• Graduate degree in Business Administration (MBA), Public Administration (MPA), or Public Health (MPH) or related field 
• Familiarity with governance structures and board operations
• Policy writing 
• Formal project management training or certification desirable (PMP, Agile, etc.)
• Experience supporting C-suite or executive leadership

Core Competencies

• Systems thinking
• Project management 
• Strategic execution
• Governance literacy
• Relationship management
• Discretion and trustworthiness
• Structure-building
• Problem solving
• Calm under complexity

Who This Role Is For

This role is for someone who:

• Thinks in systems, not just tasks
• Enjoys complexity and structure-building
• Is energized by making things work better
• Can move between strategy and execution seamlessly
• Thrives in high-trust environments
• Wants proximity to leadership and enterprise-level impact
• Is comfortable operating behind the scenes while driving outcomes
    

Why This Role Matters

The position will organize and execute high level strategy across multiple organizations. It will afford the right person with autonomy to make decisions and learn with multiple leaders, including those in Mission and Ministry, Ministry Sisters, and board members from New York, Pennsylvania, and Hawaii. 

Francis House is an Equal Opportunity Employer.   

Salary Description
$75,000 to $85,000