Looking for more than a job? Working with the San Diego Rescue Mission is a calling to love our neighbors the way that Jesus would. We create a holistic approach to recovery and rehabilitation while ensuring that our building is a safe haven for those experiencing homelessness.

The Community Life Ambassador Supervisor serves with our Programs team by leading with faith, integrity, compassion and excellence. They will promote wellness, safety, accountability, and provide support to staff and guests in order to create a stable, safe environment necessary for healing. This position reports to and works closely with the Associate Director or Director.

Key job responsibilities include but are not limited to:

To provide supervision and leadership for all CLAs while fostering a trauma-informed environment:

• Oversee workflow and support evening/overnight shifts in satisfactory completion of tasks and expectations.
• Monitor employee productivity and effectiveness and offer timely feedback, guidance and collaboration.
• Demonstrates a measurable understanding and implementation of trauma-informed practices and various de-escalation techniques while interacting with clients
• Coordinate communication with CLAs, including: on-call CLA needs, emergency and safety situations, initiate hourly radio checks, and fill any gaps in coverage, shift coverage changes and/or needs
• Monitor assigned floors (while also providing leadership support for all CLAs), including but not limited to: bag checks, room checks & inspections, laundry, cleanliness, hourly radio check-ins, meals, health appraisals, and mediations
• Provide team leadership to CLAs and/or intervention in conflicts
• Serve as point of contact for EMS services called to the building
• Collaboratively work with all staff to meet organizational needs (IT/maintenance challenges, Mission services and medication drops, etc.)
• Identify and report APS and CPS concerns as necessary

To encourage engagement with appropriate ministry and relationships in support of maintaining program compliance:

• Intentionally connects with clients to provide relational support and spiritual engagement remaining sensitive to the variance of faith-related elements in each program.
• Collaborate, oversee and/or facilitate evening activities.
• Able to recognize suicidal/homicidal ideation and other crises and intercede by providing trauma-informed crisis interventions to ensure individual and collective safety
• Support clients in maintaining program-specific compliance including: attendance to program requirements, drug & alcohol screening, smoke breaks, med calls, curfew, PRN and to-go meds, and encouraging appropriate personal hygiene
• Engage with volunteers to ensure supportive and appropriate collaboration
• Ensure residents are treated with respect, dignity and compassion
• Maintain and adhere to strong professional social service ethics and boundaries
• Exercise good judgment for the well-being of the clients when decisions arise that may demand altering the rules

To provide administrative support and other documentation as needed

• Maintain established standard of shift notes, reports, and other necessary documentation as trained and required
• Assist in onboarding and training of new CLAs
• Provide basic administrative support including but not limited to: answering phones, faxing, scanning, emailing, mail processing, ordering supplies, donation room
• Assist as needed with client intake/check-in, discharge/program exits as determined by specific program needs
• Coordinate various program elements such as: accommodations, accountability plans, student passes, etc.
• Communicate effectively both internally and externally

To represent our Mission, Vision, and Values and continue to grow professionally and spiritually

• Exemplify a Mission-wide perspective
• Remain mindful of the organization's Mission and Vision as a filter for all we do
• Embody SDRM's organizational values: Faith, Integrity, Compassion, and Excellence
• Intentionally participate in spiritual disciplines and practices that continue to grow and expand your relationship with Christ
• Participate in regularly scheduled monthly staff meetings, required in-service, and other trainings (CPR FA/AED and Mental Health FA)
• Willingly engage to resolve conflicts with co-workers, clients, and community partners as necessary
• Perform other job-related duties and responsibilities as may be assigned from time to time

Education: Minimum AA Social Services, Psychology, Human Development, Ministry or related field from an accredited institution (or commensurate experience, equating to 2 years). Bachelor's degree preferred.

Experience: Minimum 2 years full-time work experience with individuals experiencing homelessness, various addiction challenges, mental illness and/or dual diagnosis is preferred. Nonprofit experience preferred.

Skills and Abilities: Calmly and sensitively employ appropriate de-escalation techniques with residents; working knowledge of MS Office (Word, Excel, Access, Outlook); typing (min 35 wpm); coordinate and/or direct a variety of complex tasks and assignments simultaneously and successfully; exercise good judgment and make sensible decisions; attentive to detail; prioritize effectively; effective oral and written communication skills; eagerness to learn and be trained; work both independently and as part of a team; provide information to public by answering questions and requests; regular, timely attendance.