Community Life Ambassador/Residential Advisor Supervisor

San Diego Rescue Mission
San Diego, California, United States (on-site)
30+ days ago


Looking for more than a job? Working with the San Diego Rescue Mission is a calling to love our neighbors the way that Jesus would. We create a holistic approach to recovery and rehabilitation while ensuring that our building is a safe haven for those experiencing homelessness.

The Community Life Ambassador Supervisor serves with our Programs team by leading with faith, integrity, compassion and excellence. They will promote wellness, safety, accountability, and provide support to staff and guests in order to create a stable, safe environment necessary for healing. This position reports to and works closely with the Associate Director or Director.

Key job responsibilities include but are not limited to:

To provide supervision and leadership for all CLAs while fostering a trauma-informed environment:

  • Oversee workflow and support evening/overnight shifts in satisfactory completion of tasks and expectations.
  • Monitor employee productivity and effectiveness and offer timely feedback, guidance and collaboration.
  • Demonstrates a measurable understanding and implementation of trauma-informed practices and various de-escalation techniques while interacting with clients
  • Coordinate communication with CLAs, including: on-call CLA needs, emergency and safety situations, initiate hourly radio checks, and fill any gaps in coverage, shift coverage changes and/or needs
  • Monitor assigned floors (while also providing leadership support for all CLAs), including but not limited to: bag checks, room checks & inspections, laundry, cleanliness, hourly radio check-ins, meals, health appraisals, and mediations
  • Provide team leadership to CLAs and/or intervention in conflicts
  • Serve as point of contact for EMS services called to the building
  • Collaboratively work with all staff to meet organizational needs (IT/maintenance challenges, Mission services and medication drops, etc.)
  • Identify and report APS and CPS concerns as necessary

To encourage engagement with appropriate ministry and relationships in support of maintaining program compliance:

  • Intentionally connects with clients to provide relational support and spiritual engagement remaining sensitive to the variance of faith-related elements in each program.
  • Collaborate, oversee and/or facilitate evening activities.
  • Able to recognize suicidal/homicidal ideation and other crises and intercede by providing trauma-informed crisis interventions to ensure individual and collective safety
  • Support clients in maintaining program-specific compliance including: attendance to program requirements, drug & alcohol screening, smoke breaks, med calls, curfew, PRN and to-go meds, and encouraging appropriate personal hygiene
  • Engage with volunteers to ensure supportive and appropriate collaboration
  • Ensure residents are treated with respect, dignity and compassion
  • Maintain and adhere to strong professional social service ethics and boundaries
  • Exercise good judgment for the well-being of the clients when decisions arise that may demand altering the rules

To provide administrative support and other documentation as needed

  • Maintain established standard of shift notes, reports, and other necessary documentation as trained and required
  • Assist in onboarding and training of new CLAs
  • Provide basic administrative support including but not limited to: answering phones, faxing, scanning, emailing, mail processing, ordering supplies, donation room
  • Assist as needed with client intake/check-in, discharge/program exits as determined by specific program needs
  • Coordinate various program elements such as: accommodations, accountability plans, student passes, etc.
  • Communicate effectively both internally and externally

To represent our Mission, Vision, and Values and continue to grow professionally and spiritually

  • Exemplify a Mission-wide perspective
  • Remain mindful of the organization's Mission and Vision as a filter for all we do
  • Embody SDRM's organizational values: Faith, Integrity, Compassion, and Excellence
  • Intentionally participate in spiritual disciplines and practices that continue to grow and expand your relationship with Christ
  • Participate in regularly scheduled monthly staff meetings, required in-service, and other trainings (CPR FA/AED and Mental Health FA)
  • Willingly engage to resolve conflicts with co-workers, clients, and community partners as necessary
  • Perform other job-related duties and responsibilities as may be assigned from time to time

Skills / Requirements

To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

The Mission assumes that the candidate will serve as an advocate for the Mission, will support and defend our Mission Statement, Statement of Faith, and Mission Values, and has a genuine desire to serve the Lord in the ministry of "rescue."

Education: Minimum AA Social Services, Psychology, Human Development, Ministry or related field from an accredited institution (or commensurate experience, equating to 2 years). Bachelor's degree preferred.

Experience: Minimum 2 years full-time work experience with individuals experiencing homelessness, various addiction challenges, mental illness and/or dual diagnosis is preferred. Nonprofit experience preferred.

Skills and Abilities: Calmly and sensitively employ appropriate de-escalation techniques with residents; working knowledge of MS Office (Word, Excel, Access, Outlook); typing (min 35 wpm); coordinate and/or direct a variety of complex tasks and assignments simultaneously and successfully; exercise good judgment and make sensible decisions; attentive to detail; prioritize effectively; effective oral and written communication skills; eagerness to learn and be trained; work both independently and as part of a team; provide information to public by answering questions and requests; regular, timely attendance.

Important Notes

Benefits and Perks: Benefits and Perks: The San Diego Rescue Mission makes available comprehensive benefits for all full-time employees, including 85%- paid employee medical option (for employee only, dependent coverage is available). Other benefits offered include dental and vision coverage, Hospital Indemnity, Critical Illness and Accident, life insurance, short-term disability, long-term disability, a 401k program with employer match (can participate after 1 year of service), 11 paid holidays, Flexible work hours (position dependent), and paid time off.

Dress code: The dress code does vary by position and department, please consult with your hiring manager to confirm your applicable dress code at the time of hire.

Supervisory: Role has some supervisory responsibilities.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; sit; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is regularly required to push, move, lift or otherwise bear 10-30lbs. Applications may include but are not limited to repetitive work using a computer keyboard, mouse and headphones while sitting and/or standing at an assigned work desk area.

All openings are subject to change without notice. Due to the volume of applications/resumes received, we are unable to respond to status inquiries. Please be assured that your information is being properly handled and forwarded to the appropriate hiring staff. If your skills and qualifications meet the needs of the job, you will be contacted.

EEO Statement
San Diego Rescue Mission is committed to providing equal employment opportunities to all employees, applicants, unpaid interns, and volunteers without regard to actual or perceived: race (including hair texture or protected hairstyles, e.g. braids, locks, and twists), color, national origin (including language use restrictions), ancestry, citizenship, disability (mental and physical) including HIV and AIDS, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, family and medical leave status, domestic violence victim status, political affiliation, and any other status protected by federal, state, or local law.

Background Check Disclaimer
SDRM conducts background checks in compliance with applicable federal and state laws, including the Fair Credit Reporting Act, the California Investigative Consumer Reporting Agencies Act, and the California Consumer Credit Reporting Agencies Act. If you accept a position with SDRM, as part of your conditional offer of employment, you will be asked to submit to a virtual background check AND a California Livescan Fingerprint.

You will be provided the following notifications as an example:
1. You will be provided with appropriate written notice of the company's intention to obtain information by way of a background check and will give applicants and employees the opportunity to obtain a free copy of any report obtained.
2. Applicants and employees will be asked to authorize a background check before such check is performed.

Drug Screen Disclaimer
SDRM is a Nonprofit Religious Organization and as such, we require all employees to submit to our drug screen as a condition of employment once they have accepted a position with SDRM. Because of our religious affiliation, we do not allow employees to use or consume recreational or medicinal marijuana, along with all other federally recognized substances. You will be notified prior to any employment decisions if your drug screen is returned with negative findings. Refusal to submit to testing will result in disqualification of further employment consideration.

E-VERIFY Statement
San Diego Rescue Mission participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Job Information

  • Job ID: 71378526
  • Workplace Type: On-Site
  • Location:
    San Diego, California, United States
  • Company Name For Job: San Diego Rescue Mission
  • Position Title: Community Life Ambassador/Residential Advisor Supervisor
  • Job Function: Management
  • Job Type: Full-Time
  • Min Education: Associates Degree
  • Min Experience: 2-3 Years
  • Salary: $27.00 - $27.00 (Hourly Wage)

Please refer to the company's website or job descriptions to learn more about them.

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